SHIPPING

Free express shipping when you purchase more than one item.

Flat rate of $15 for Express Post Australia wide is applied for any single item orders.

All orders will be dispatched within 24 hours and tracking numbers will be sent immediately.

Shipping time is generally 1-2 business days (every order always shipped Express Post).

RETURNS

EASY RETURNS

shannonblyth is proud to offer a great return policy. We are excited if you are new here & just trying to figure out your size. Thankfully our sizing is very true to size and consistent so once you know your sizing it’s easy to place all your future orders. However, if you do need to make a return for any reason – size, style, change of mind we can help you with that.

shannonblyth offers returns for up to 30 days after purchase. We offer an exchange, a refund or store credit as outlined below:

REFUNDS: 

A refund can be issued within 30 days of purchase. The garment/s must be in brand new, unworn, un-washed  condition with tags attached. If the garment is returned with any marks or scent from tan, deodorant, make-up etc, we will contact you with photos and arrange the next step.

EXCHANGE: 

Following the refund conditions above, we can exchange your garment/s for a different size or style of the same value.

SALE ITEMS: 

All sale transactions are final. Unfortunately, we do not accept refunds, exchange, or credit for sale merchandise.

RETURN SHIPPING:

 The return shipping is to be covered by the customer back to us, however we do cover the shipping when sending the exchange back to you.

HOW TO RETURN

STEP 1: Email us hello@shannonblyth.com

STEP 2: Complete the returns form we will email you

STEP 3: Ship to the address we provide via email

STEP 4: Make sure you have a tracking number for the return as we will not be liable for any lost items

STEP 5: We will take care of your return within 3 business days of it arriving at our shipping address.

Please email us as soon as possible after your order has been received hello@shannonblyth.com and within the email mention your name, the piece/s you are returning & your order number. We will email you back within 2 business days with all of the information you need to complete your return and the address for your return. Please send back your pieces with a tracking number as shannonblyth cannot be held liable for any returns parcels that are not delivered.

When your parcel arrives, we will contact you with an update about your return within 2 business days. We will process a credit note or return at that time (if applicable).

Refunds will be processed via the method you made your purchase

Credit card refunds will be visible within 1-5 business days depending again on your financial institution.

THE EXCHANGE PROCESS

As soon as we receive your return, we will process the refund within 48 business hours and email you when the process is complete. The cost of re-postage will be the responsibility of the customer.

If you wish to exchange for another item, please contact us hello@shannonblyth.com and we will provide you with the details to make the exchange. 

FAULTY ITEMS

If your order arrives faulty or damaged please contact us via email (hello@shannonblyth.com) as soon as you can. Please send us photos of the fault in the email. We’ll do our best to resolve the situation ASAP. If a fault appears in your product through normal wear please contact us and send photos so we can assess and will let you know what the options are. Once our warehouse receives the garment our returns team will inspect them. We aim to process the return as quickly as we can, however some faults may need to be assessed by our production team before a refund or replacement can be issued. In this case we will keep you in the loop. This can take up to a few weeks. If the product is deemed faulty, we will gladly reimburse the return shipping up to $10.00 provided you include the postage receipt with the product. Our returns team may conclude that the damage is not due to a manufacturing fault, unfortunately in this instance we cannot offer a refund or exchange. The garment will be returned to you at your expense. Our team will keep you informed during this process.

We aim for 100% customer satisfaction so we look forward to assisting you every way we can.

Contact us at hello@shannonblyth.com for questions related to refunds and returns.